Privacy Policy
Introduction
EDB Business Consulting ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant privacy laws.
Information We Collect
- Personal Information: When you engage with our services, we may collect personal information such as your name, business name, contact details (address, phone number, email), financial information (for billing purposes), and other relevant details necessary for providing our services.
- Non-Personal Information: We may also collect non-personal information such as browser type, operating system, IP address, and website usage data for analytics and service improvements.
- SMS Communication Data: If you opt-in to receive SMS communications, we collect your phone number and consent preferences.
How We Use Your Information
We use the information we collect in the following ways:
- To provide and maintain our bookkeeping services;
- To process payments and invoices;
- To send service-related SMS messages to clients who have opted in;
- To respond to inquiries and provide customer support;
- To comply with legal obligations;
- To improve our services and website functionality.
SMS Messaging & Consent
By providing your mobile number and opting in, you consent to receive SMS messages from EDB Business Consulting.
- Message Frequency: The number of messages sent varies but may include recurring messages based on service updates and reminders.
- No Third-Party Marketing: Your personal information will not be shared with third parties for marketing purposes.
- Opting Out: You may reply STOP at any time to unsubscribe from future messages.
- Help & Support: You may reply HELP for more information or assistance regarding our SMS communications.
- Message & Data Rates: Standard message and data rates may apply based on your mobile carrier’s plan.
Disclosure of Your Information
We do not sell, trade, or share your personal information with outside parties, except:
- With service providers who assist in operating our business and maintaining client relationships (e.g., payment processors), provided they adhere to strict confidentiality agreements.
- When required by law to comply with legal obligations or protect our rights and business operations.
Data Security
We implement reasonable security measures to protect your personal information, both online and offline. However, no method of transmission over the internet or electronic storage is 100% secure.
Your Rights
You have the right to:
- Access, update, or correct your personal information;
- Withdraw consent for SMS communications at any time;
- Request deletion of your personal data, subject to legal obligations.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the revised policy on our website.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
EDB Business Consulting
erica(at)edbbusiness.ca